Who should use it and why?

VOiCE can be used by:

- Staff of front line service units in public, private or voluntary organisations, primarily as a tool to support direct engagement practice.

- Intermediate level, operational service managers to maintain a coherent view of what is being done by their staff and units and to plan conduct and evaluate engagement they might initiate.

- Strategic planners and managers to ensure a coherent and properly planned approach to engagement, to provide a basis for quality assurance relating to the overall conduct of community engagement and to plan conduct and evaluate engagement they might initiate.

VOiCE can also be used by community groups and organisations wishing to engage their own communities or initiate engagement between their community and relevant agencies.